FAQ

Why did the price of my flight increase when I tried to book it?

Airfares can change minute by minute depending on demand and availability. Between the time of your flight search and the time of your original reservation, seat inventory in a given booking class (fare) may sell out. The available seats are subsequently sold at a greater price by the airlines. FLYEZ regularly monitors these changes and makes every attempt to keep inventory and fares as updated as possible in the listings.

What exactly is the "Price Match Challenge"?

When you book with FLYEZ, we want you to be confident that you have found an excellent deal. As a result, if you find a lower price (including taxes and fees) for the same flight itinerary available for booking on a Major OTA Competitor's site on the same day of the booking up to 10 p.m., we will match that lower price by refunding the price difference, or you may cancel your reservation with us for a full refund.

The phrase "same itinerary" refers to the fact that all of the elements of each offer match, including the airline(s), flight number(s), route, date(s), number of people, and seat type.

"Offered and available for booking" indicates that the itinerary you discovered is live on a Major OTA Competitor's site and available to the general public at the particular time you contact us, as determined by our customer care representatives. Please see our Terms and Conditions section for additional details on the Price Match Challenge.

What does the message "Sold Out" mean when the flight appears available on the FLYEZ website's flight listing page?

Airfares are constantly updated based on demand and availability. Between the time of your flight search and the time of your original reservation, seat inventory in a given booking class (fare) may sell out. The available seats are subsequently sold at a greater price by the airlines. FLYEZ regularly monitors these changes and makes every attempt to keep inventory and fares as updated as possible in the listings.

Can I hold a reservation?

We are unable to hold reservations or bookings due to airline limitations. Furthermore, in order to receive the discounted fare advertised on FLYEZ, you must purchase the ticket(s) immediately. Airfares are not guaranteed unless a ticket is purchased.

How can I make a special meal request for my flight?

Some airlines no longer provide or charge for in-flight meals. However, you have the option of requesting a special meal while purchasing tickets online, or by calling the airline directly. Requests for special meals must be asked at least 24 hours before the intended departure. These requests are at the airline's decision and are not guaranteed.

How can I book a flight ticket for an infant?

Infants under the age of 24 months traveling within the United States travel free as long as they are seated on the lap of an adult (over the age of 18). Only one infant per adult (over the age of 18) is permitted to travel as a lap child. In most cases, infants travelling abroad must pay a percentage of the adult fare plus taxes and carry a paper ticket, even if they are sitting on the adult's lap. Infant tickets are not available for purchase online. You may please contact our customer service staff to reserve an infant ticket.

Can you email me a flight quote?

As demand grows, planes fill up throughout the day, resulting in rapid swings in pricing. Fares are not confirmed until they are purchased. As a result, we are unable to provide fares quotes via email. You may contact our customer service team to learn more about the most recent fares.

Can I choose my seat depending on my preferences? If so, how can it be possible?

Yes, you can choose your favourite seat when making your reservation. Please contact our customer service department.

Why am I receiving an error message stating that my credit card information does not match what is on file with my credit card company?

The details you supplied, such as your name, credit card number, address, and zip code, must match those on your credit card statement. Please contact your credit card company to ensure the information you're entering matches what they have on file. You could also try booking your reservation with another payment card. Please contact our Customer Service team if you do not have another credit card. We accept all credit cards, including those issued outside the United States.

Can I make a reservation with FLYEZ directly?

Yes. To meet your travel needs, FLYEZ provides phone support 24 hours a day, seven days a week, and 365 days a year. Please, contact our Customer Service department.

Do you accept last-minute travel reservations?

Some bookings may take up to three business days to process, making it impossible to book last-minute flights online. You may, however, contact our Customer Support staff.

Can I make a reservation to fly into one city and return from another town?

If you are flying into one location and returning from another, a multi-city option may be offered. Please contact our customer service staff to inquire about its availability.

Are taxes included in the fares shown on your website?

According to the new standards, the majority of the flight fares advertised now include all taxes and airline fees linked with the ticket price. The ticket price includes the basic airfare as well as all relevant taxes and fees.

Can I reserve an itinerary that includes a stopover?

You certainly can. Many airlines allow for stopovers. Simply pick the "Multiple Cities" link on the "Flight Search" screen to begin booking your itinerary.

What is the most number of travelers I may book online in a single reservation?

To learn more about group bookings, please contact our customer service team.

Are the tickets guaranteed?

All fares are subject to change without notice and are not guaranteed until full payment is received and tickets are issued. If a technical problem results in an inaccurate fare being displayed on the website, we reserve the right to notify you of the correct fare within three business days of your booking. You have the option of accepting the new fare or cancelling your reservation. Please read the section Terms and Conditions Agreement for more information.

Can I use FLYEZ to book an unaccompanied minor?

Although most airlines allow unaccompanied minors to travel on their flights, we recommend that you contact the airline directly before booking your ticket to confirm any rules, limitations, and prices surrounding unaccompanied minor travel. You can make a reservation by calling our customer service staff.

How can I make modifications to an existing reservation?

Please contact our Customer Support staff if you need to make adjustments to an existing booking. Please keep in mind that airlines impose a separate price per ticket for any adjustments requested, which might vary from flight to trip. Additional terms and conditions, such as:

• The same airline must be used each time.
• The name of the traveler cannot be changed.
• The initial reservation must be canceled prior to the scheduled departure date and time.
• Changes to routing, dates, or other details may not be permitted.
• Some airlines may refuse to allow adjustments, even if they charge a fee.

How much would it cost me to change my airline ticket?

While altering your ticket, you may be subject to the following penalties:

• The airline levied further penalties
• Additional fees incurred as a result of the new ticket's higher fare
• A FLYEZ service fee will be applied to make the modifications on your behalf.
• Please keep in mind that some airlines may not allow any changes, even with a fee.

I have a verified reservation but no seat assignment. Does this imply I won't have a seat when I arrive at the airport?

Please keep in mind that airlines do not pre-assign 100% of their aircraft seats. Along with Bulk Head and Emergency Exit row seating, seats are available for other airline personnel, frequent flyer account members, and others. As a result, if you have a confirmed reservation but no seat assignment, you must arrive at the airport at least three hours before your scheduled departure time, as you will be assigned a seat only by airport ticket/gate officials and on a first come, first-served basis.

Can I make changes to my name for reserving flights?

Please keep in mind that all reservations must be made using the precise and original name of the person travelling; no nicknames are permitted. The name specified at the time of reservation must match the name on the traveler's government issued identity or passport for both domestic and foreign travel. Due to increased Homeland Security regulations, airlines do not allow name changes. Please, contact our Customer Support staff, if there is a spelling problem in the name.

What should I do if I misplace my paper ticket?

In most circumstances, airlines require you to purchase replacement tickets at the current fare. If you do not use your original tickets within a certain time frame (usually 6 to 12 months depending on the airline), you will be given a credit for the purchase price of the new tickets minus the application charge. This price is normally $100 per traveler, although it may vary depending on the airline. Please keep in mind that these regulations and prices may change at any time. If your paper tickets are lost or stolen, contact our Customer Support staff to file a lost ticket application.

Will I be issued new tickets for my flights if my itinerary changes?

FLYEZ takes every effort to notify you of flight changes by email or phone, but we are not always aware of these changes made by the airline. As a result, we recommend that you reconfirm your itinerary directly with the airline at least 72 hours before departure. Please keep in mind that once you have accepted a schedule modification from the airline (either through one of our agents or through a representative of the airline), you will be obliged to pay any applicable penalties and fees for the requested future adjustments. However, you will not be charged any fines or penalties if an airline changes your flight schedule without your consent.

If I cancel my flight, will I get refunded?

Please keep in mind that the majority of the reduced airline tickets are non-refundable. They are economical, but they are also restricting. As a result, if you cancel your flight, you will not receive a refund. Our website has information on refund policies. Before making any reservation, we strongly advise you to read and agree to our Terms and Conditions. When you cancel a booking, you are subject to the cancellation terms, which are specified in our "Terms and Conditions."

My itinerary is incorrectly displayed on the flight confirmation page. What should I do?

If you discover that the date of your itinerary is incorrect, please contact our Customer Support staff right once.

What does the fact that the airline does not guarantee the booking indicated in the booking confirmation email that I received mean?

If the email confirmation shows a pending status, it suggests that the airline has not yet confirmed the reservation. You will receive an email with the confirmed itinerary after your credit card has been charged and tickets have been provided.

My confirmation said "Paper Ticket," but I have yet to receive one. When will I get this?

After a successful reservation, a paper ticket is normally mailed within 2 to 3 business days. As confirmation, you will receive the courier's tracking number. Please contact our Customer Support staff if you have not received your paper tickets and your departure date is approaching.

I made an online reservation. How can I tell if this is a paper or electronic ticket?

You will be informed whether you will receive an e-ticket or a paper ticket throughout the reservation process. FLYEZ will tell you within 24 hours of your booking if the type of your ticket changes owing to technical reasons. When booking numerous airlines with no ticketing arrangements, we must provide a paper ticket. In such a case, we will tell you by email.

When should I make a reservation confirmation?

Please call the airline at least 72 hours before your scheduled flight departure to reconfirm your reservation. You must also reconfirm your return flights within the same duration of time.

Is there any value in my unused or partially used plane tickets?

Tickets that have been partially used are worthless. Unused tickets may be exchanged for a fresh ticket in some instances (according to the airline's regulations). However, if you do not show up for the flight, your unused ticket will be worthless.

Is it possible to add more passengers to an existing booking?

The only way to add more passengers is to create a new reservation. FLYEZ does not guarantee the availability of the original fare or flight because fares are subject to change at any time.

How do I use an E-Ticket (Electronic Ticket) to travel?

Most airlines now provide e-tickets, or electronic tickets, allowing you to travel without fear of losing or stealing your paper tickets. When traveling using e-tickets, however, make sure to bring government-issued photo identification (such as a passport or driver's license) to the airport. To travel through the security checkpoint, you must have your printed boarding pass up to 24 hours in advance. If you checked in online with your luggage or have e-tickets, you must travel to the ticket counter to get your boarding pass.

What are the baggage limitations for the flights I've booked?

Many airlines in the United States have modified their baggage allowances for both cabin/carry-on bags and check-in luggage. In addition, several airlines now charge a price for the second bag as well as the carry-on luggage. Please contact the airlines directly for the most up-to-date information on baggage limitations.

When I change planes, what happens to my checked-in luggage?

If you change planes and your airline has a baggage agreement, your luggage will be checked all the way to your final destination. If no baggage agreement exists, it is your responsibility to proceed to Baggage Claim at the first airport from where you are changing flights to claim your bags. After that, you must recheck your luggage for the following trip.

How can I find out if my airline has a baggage agreement?

Please check your itinerary for luggage alerts. If you have one, it signifies that the airlines have no baggage agreement. Please contact the airline you are flying with to ensure whether your luggage will be checked to your final destination or if you will need to claim it while changing aircraft.

What happens if I miss my flight out?

If you miss your departing flight, the airline can designate your ticket as a "No Show" reservation. It indicates that your ticket has no value and cannot be altered or reimbursed, even if you pay a penalty. If you are on your way to the airport and believe you may miss your flight, call the airline immediately to prevent being a "No Show."

If you boarded your departing aircraft but missed your connecting flight, you should proceed to your airline's nearest ticket counter as soon as possible. If you miss the flight you were intended to change to owing to an issue beyond the airline's control, they should offer you a seat on the next available trip. If the cause for missing a flight is beyond the airline's control (weather, air traffic, etc.) or your fault, it will be entirely up to the airline's choice whether or not to protect you. If the airline deems that protection is not adequate, travelers will be on their own to find their way to their final destination.

Important: If you miss any of your flights, all consequent flights in the same itinerary will also be canceled under the "No Show" policy.

What if I am unable to fly and do not appear at the airport? Is my ticket refundable or transferable?

If you are unable to travel, please contact the airline or us immediately. If you opt to "just not show up," your reservation will be designated as a "No Show," and you will be subject to all of the fines and restrictions outlined in the previously answered question.

What documentation is required for travel?

The documentation differs depending on where you are flying from, where you are flying to, where you are changing planes, and what country issued your passport. We recommend that you contact the airline from which you are flying for more information on such restrictions. You will learn what documents you need based on your communication with the airline, such as a visa, passport, or other documentation. Please keep in mind that carrying appropriate documentation is the passenger's exclusive responsibility, and neither FLYEZ nor the airline will be held liable if you fail to provide sufficient or valid travel documents or identity at the airport. In this situation, you will be denied boarding by the airline.

Are there any other fees or taxes not included in the price of the flight(s)?

In addition to baggage costs, airport entry, and exit fees are imposed by individual airports and are not collected by the travel agent or the airline. Such fees are often collected during the immigration and customs process, but you must contact the airline you are flying with to confirm whether there is an additional fee to be paid.

Is it possible to earn frequent flyer miles on these tickets?

Please keep in mind that most of our flights allow you to accumulate frequent flyer points, but there are some exclusions.

Can I use my frequent flyer miles to gain an upgrade or a better deal?

No, you cannot utilize frequent flyer miles to upgrade or receive a further discount on our specially discounted contract fares. Furthermore, frequent flyer miles must be redeemed directly with the airline or credit card provider with which you have an account.

Can I use my airline's discount coupon/voucher to purchase an airline ticket? No, airline vouchers or discount coupons cannot be used to purchase airline tickets.

Are there any restrictions on traveling with my pet?

If you are going to travel with your pet, please contact the airline directly for more information. However, here are some guidelines to consider:

There are restrictions on the size and quantity of pets allowed on each flight.

• Traveling with a pet (save a guide dog) necessitates special management by the airline staff; thus, an additional price will apply, which may vary depending on the carrier.
• Your pet may travel in the baggage compartment of your aircraft; however, there are several limits that may change from airline to airline depending on the predicted temperature compartment.
• Size, ventilation, strength, sanitation, and design for safe handling are all limits for cages and other shipping containers. If you are traveling with your pet, you must meet the requirements.
• For flying travel, you must obtain a health certificate for your pet.

What could be causing the change in my flight schedule?

Minor modifications may occur, such as a change in aircraft, flight number, or departure and arrival times. In the event of a severe event, your travel date, departure city, arrival city, or even service to your destination city may be changed or terminated. FLYEZ will, however, make every effort to advise you of any scheduling changes. Due to the unpredictability of such changes, FLYEZ recommends that customers confirm departure times and flight numbers by contacting the airlines directly 24 to 72 hours before the scheduled departure.

Will I be contacted if I have a confirmed flight reservation and the airline changes my itinerary?

Airlines' flight schedules may alter from time to time. If there is a significant change in your itinerary, FLYEZ will make every effort to contact you through email or phone prior to the originally scheduled departure time. Please keep in mind that small schedule adjustments that do not have a significant impact on your itinerary will not be communicated to you through email. Among these include, but are not limited to:

• Change in the number of flight
• Flight Departure time changes less than 11 minutes earlier
• Flight Departure time changes less than 20 minutes later

What are the differences between published, bargain, and exclusive fares?

• The airline's Published Fares are the fares that are available for purchase.
• Bargain fares are discounted fares made available by the airline for purchase.
• Exclusive Fares are fares that have been exclusively negotiated with airlines and are only accessible on our website.

What happens when all "Exclusive fares" are sold out?

When "Exclusive Fares" are sold out, the ticket's price increases to the next highest fare level. If your trip dates are changeable, you can try entering new dates and searching for acceptable pricing again, since a "Exclusive Fare" for the same location but on a different date may still be available. If you are unable to locate such fares, please, contact our Customer Support team.

What if the "Exclusive Fares" only apply to one-way flights?

When the "Exclusive Fares" in one direction are sold out, the ticket price will be raised to the next highest fare level. If your travel dates are variable, please try selecting new dates to explore unique rates that may be available for the same destination on a different day. If you are still unable to locate such fares, we recommend contacting our Customer Support staff for assistance.

What exactly is a Prepaid Ticket Advice (PTA), and how does it function?

Prepaid Ticket Advice is a mechanism that sends a message to the airline in order for them to issue printed tickets at the airport. This is applicable when paper tickets cannot be sent to the customer's address or when, due to the rules and restrictions of some countries, we are unable to offer you an electronic ticket.

We will email you one PTA number for all people included in the reservation once the PTA has been sent to the airline for your booking. To get the paper ticket(s), you must submit this number at the airline ticket counter during check-in at the airport.

Please keep in mind that a $150.00 USD PTA service fee will be added to the "Airline Fees and Taxes" total to cover this cost.

Do you provide military discounts?

FLYEZ provides a variety of special discounts and promotions, including military discounts. Because most airlines provide lower airfare for Military-ID cards or active duty people, you can choose these tickets to save money.

Do you provide senior citizen discounts?

Adults over the age of 65 may be eligible for senior citizen discounts, although this is dependent on the policies of the airlines. Many domestic airlines no longer provide a senior discount, and not all international carriers do. If a senior discount is available, it will be displayed when booking online.

What is the price difference between an adult, a senior, and a child?

• Adult prices apply to passengers aged 18 to 64.
• Senior travelers are defined as those aged 65 and up. Some flights may not have discounted fares.
• Children are travelers between the ages of 2 and 17. Please keep in mind that most airlines charge full rates to children beyond the age of 11.
• Infants are children younger than the age of two.

Please contact our customer service staff if you want to learn more about infant ticket choices and book flights with them.

• Lap - Adults in your group may carry the infant(s) throughout the journey without purchasing a separate seat. Infants in laps are normally free on domestic flights, but on most foreign flights, you will have to pay a price. Seats allocated for infants are subject to additional fees. For more information, please contact the airline directly

What is the main difference between a Round Trip, a One-way journey, and a multi-destination trip?

• Round Trip flight travels from one area to another and then returns to the original.
• One way refers to traveling from one area to another without returning to the first.
• Multiple destinations mean traveling to several destinations entails selecting flights between each of those locations.

What are the various service classes and flying options offered on the plane?

However, other airlines may use alternative names to designate their service classes; below are some examples:

• Coach/Economy Class seating is in the main cabin area and is the most cost-effective.
• Business Class- The seats is quite big, allowing you to recline further and providing extra leg room. It also provides enhanced dining service. Business class tickets are more expensive than economy class but less expensive than first class.
• First class seating is the most expensive and is positioned near the front of the aeroplane. It features a restricted number of but very comfy seats and serves improved meals. Shorter check-in lines and access to the airline's airport business club are also included. Please keep in mind that this seating configuration is not available on all planes.

Among the flight choices are:

• Nonstop flights: Select this option if you only want to view fares for flights that do not stop or offer the option of changing planes at one or more airports before arriving at your ultimate destination.
• Connecting flights: Flights may have one or more landings and departures. Passengers will have to exit the plane and catch another flight to reach their final destination.
• Stops but no plane change flights: These flights may have up to two landings and departures that are not disclosed when booking, but you are not permitted to change planes.

What are the terms and conditions associated with the ticket?

• FLYEZ shall not be accountable for the failure of travel service suppliers, such as airlines, hotels, steamship lines, railroads, car rental agencies, tour operators, and consolidators, to perform the services supplied by such suppliers.
• FLYEZ does not guarantee or ensure the services to be supplied by any provider, their financial state, or payment to you for any damage incurred as a result of their financial condition. If a supplier fails to provide the service for which you have paid, your only option for a refund shall be with the defaulting supplier, any insurance covering such defaults, or other liable third parties, unless FLYEZ caused such failure.
• In the case that a provider defaults before providing services, you may pursue any legal or statutory action against the supplier for a refund.
• FLYEZ ensures that it provides the best levels of service in the industry and that it will select suppliers with care to prevent you from such default. Except as specifically indicated below, FLYEZ accepts no liability for activities connected to travel services that are beyond the reach of FLYEZ or its employees.
• FLYEZ is not liable for any act, error, omission, injury, loss, accident, delay, non-performance, damage, irregularity, or any consequence thereof caused by any supplier of Travel products' neglect, default, or any other act or inaction.
• FLYEZ shall not be accountable for any price fluctuation, change in schedule, equipment, or accommodations for any travel service that occurs after payment for such service has been made.
• FLYEZ functions as a service bureau, providing retail travel brokers with value-added services.
• FLYEZ has no control over the acts of the providers from whom it acquires travel products and accepts no liability for their actions. FLYEZ has incorporated its service bureau fee in the fare offered to you for your convenience. Our service bureau fee may vary based on a variety of factors, including market conditions, the amount of savings we pass on to you, the time and effort we put into discovering the tickets you want at the best price, any upgrades applied, your payment method, and so on.
• Discounts may vary depending on factors such as the airline used, the class of service, the destination, the time of year (low, mid, or high season), advance notice supplied, minimum stay requirements met, and flight load.

What documentation will I need to bring with me to pass through airport security?

Domestic flights require your boarding pass, any government or state-issued picture ID, such as a driver's license or passport, and a copy of your itinerary/trip details. A valid passport is necessary for all types of flight travel outside the United States. In addition, several nations require a visa to enter. Please, contact our customer service team for further information on the required documents.

Is it necessary for me to re-confirm my flight?

Yes. You should call the airline directly to re-confirm your domestic flight 24 hours in advance and your international journey 72 hours in advance. Check for any modifications in your itinerary's timetable. Airlines have the right to cancel reservations if they are not reconfirmed, whether or not tickets have been provided.

Do one-way travelers need a visa to visit abroad?

For entry with a one-way ticket, many nations demand specific paperwork. However, for security considerations, some countries have recently implemented this condition. Passengers are responsible for obtaining all required entry paperwork prior to departure.

What exactly is Secure Flight?

The United States Department of Homeland Security (DHS) has introduced Secure Flight, a pre-screening program that streamlines the security watch list matching procedure. It gathers passenger data in order to improve the overall travel experience for all airline passengers.

What kind of passenger data is needed for the Secure Flight Program?

When booking a flight, you will be asked to supply the following Secure Flight Passenger Data (SFPD):

• Full name as it appears on the government-issued ID with which you will be travelling.
• Gender: Your gender
• Redress Number (if available)
• Date of Birth

What is the goal of the Secure Flight Program?

A-The Secure Flight Program's primary goals are as follows:

• Identify known and suspected terrorists
• Prevent those on the No Fly List from boarding an airplane.
• Subject persons on the Selectee List to additional screening to verify their eligibility to board a plane.
• Protect passengers' privacy
• and facilitate passenger air travel

What exactly is a Redress Number?

• The Department of Homeland Security (DHS) assigns a Redress Number to a traveler who has previously been recognized for screening at airports.
• Visit www.dhs.gov/trip for additional information on the redress process.

Will I be permitted to fly if the name on my boarding pass does not match the name on my official ID?

Always double-check that the name you provide when booking matches the name on your government ID that you will use when traveling. Because boarding card systems differ, boarding passes may not always display the exact name you specified when making the reservation. However, deviations such as using a middle initial instead of a full middle name or not using a middle name/initial at all, hyphens, or apostrophes should not cause any issues for the passenger.

General Queries

When I'm traveling, who can I call for assistance?

Please contact the airline or service provider in the city/country where you are based as soon as you begin your travel.

What exactly is "Consolidator Fare"?

Consolidator fares are typically 20-50% less expensive than publicized fares, and they may be subject to comparable or additional limitations. Cancellations and changes are usually more restricted, so if you have your dates fixed, don't worry about the conditions. You should consider purchasing travel insurance.

Are Consolidator Fares available at FLYEZ?

Yes, Consolidator fares are available on FLYEZ as "Exclusive Fares."

How long has FLYEZ been in the travel industry?

FLYEZ has been in operation since 2016.

How does FLYEZ compare to other online travel agencies?

FLYEZ guarantees lower rates and provides exclusive flight bargains. We are not linked with any particular airline or huge consortia, unlike many other Major Travel sites, and give an unbiased listing of fares.